Order Processing

Normally, the order processing, as follows:

Offer
We receive you with the necessary documents, such as patterns, drawing on material information, required quantities and delivery dates by fax, e-mail or post. If you send documents or patterns, use of the postal or courier service. However, it would be as a post shipment ever, as confirmed. You can use our information document request
We will then create short-term (usually within a week) for a free offer. If we advance specific materials or current material prices must inquire, it can ever longer.

Order
If you send us your mandate, we can execute patterns and send it to you along with an initial sample audit report for release.
After the release of the patterns we start with the actual production. Our production is constantly by our German employees monitored and controlled.

Delivery
The supply can be used as sea or air freight. The instruction to forwarding can you or by us.
Before the loading of the goods again to control the delivery of goods and papers.

Delivery times
Our actual production times are very short. We produce models and tools normally within vweniger weeks. First deliveries of goods can then depending on the volumes about 4 weeks later.
Our factories are working 3 shifts 7 days a week.
The transport times for air cargo about 5 days at sea freight approximately 30 days.

Payment
Payment is made through bank transfer or at the time of delivery by letter of credit.

Guarantee
We guarantee the quality of our products.

Language
You can work with us in German, English and Chinese language to communicate.

Even our Chinese employees of the German part.

How to reach us?
Normally, there are no technical problems.
Both fax and email, we are always reachable.
The cheapest form of communication for us but emails.
It is therefore particularly important that you always your email address attachment. We will respond very short term.
Our official business hours are from 8.00 am to 17.00 pm.
The time shift towards Germany is in winter 7 hours, 6 hours in summer. When it comes to you by 9.00 am, it is here in China, 16.00.

Settlement Costs
It is used in China is very high value on a strict compliance and monitoring of the foreign exchange and customs policies. The customs process is a little complicated, and with evidence charges. The cost of the settlement are small supplies similar to a full container.